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FAQ

No. Just open the invite link your officer sent you and fill in the Join your brigade form. That's all you need to do. The general Sign Up button on the Firecrest home page is for officers starting brand new brigades — if you use that one by mistake, you will end up in an empty department disconnected from yours.

What is the difference between my password and my PIN?

  • Your password is for logging in to the website.
  • Your PIN is for recording attendance after scanning a QR code at training.

They are deliberately separate — the PIN is short and easy to enter on a phone, the password protects your account. You can change either one from My Profile.

A session's QR code is valid for 24 hours after the session starts. If you scanned it earlier than the start time, or later than the validity window, it will be rejected. Ask your officer to record your attendance manually on the session page.

I scanned the QR code and it said I do not have the right qualification.

Some sessions are linked to SMPs that require a specific qualification. If you have not been assigned that qualification yet, your scan will be refused. Ask your officer to add the qualification to your record from your member page.

Why is my attendance flagged?

Firecrest flags any attendance recorded more than 1.5× the session duration after the session ends. That usually means someone scanned the QR late. An officer reviews the Flagged Attendance queue and either Approves (clears the flag, the record stands) or Rejects (the record is deleted). If your attendance is rejected and you have rejection notifications enabled on your profile, you'll get an email telling you so — contact your officer if you think it's a mistake.

I registered but I cannot log in. It says my account is pending.

When you self-register via an invite link, you are created with a pending status. A department officer must approve you before you can use the app. You will receive an email when that happens. If it has been more than a day, give your officer a nudge.

I am not getting emails from Firecrest.

Check your spam folder first. If they are not there, ask your officer to confirm the email address on your member record is correct. You can update it yourself from My Profile. Whenever you change your email, Firecrest sends a verification link to the new address.

How do I reset my password if I have forgotten it?

On the Sign In page, click the Forgot password? link. Enter your email address and click Send Reset Link — Firecrest will email you a link to set a new password. The link is valid for 12 hours; if it expires before you use it, just request a new one from the same page.

If the email doesn't arrive within a minute or two, check your spam folder and make sure you used the same email address your officer has on file for you. If you still can't get in, ask an officer to confirm or update your email address from your member record.

My qualification has expired — what do I do?

Tell your officer. They can update the Attained date on your qualification from your member page, which recomputes the expiry. If the qualification has actually lapsed and needs re-attaining (rather than just being renewed administratively), you will need to redo the training and then record the new date.

What happens to my data if I leave the brigade?

Your status is set to Resigned. Your historical attendance records and SMP progress remain in the department's reports for audit, but you are hidden from active lists. You can still log in to view your own profile, but you cannot record new attendance.

Can I belong to more than one department?

No. Each Firecrest account belongs to exactly one department. If you move brigades, ask your new officer to invite you with a different email address, or have your old record changed.

Can I delete my account?

Self-service account deletion is not exposed in the UI. Ask an officer — they will typically mark you as Resigned (preserving history) rather than permanently delete.