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Joining a department

You join Firecrest by clicking an invite link your officer gives you. The link contains your department's identifier and is unique to your brigade — it cannot be guessed.

Your officer will send you an invite link, either by email or as a printed QR code at the station. Open it in any browser. You will see a Join Brigade Name form.

Screenshot: Join form on invite link

Use the invite link, not the public sign-up form

The Sign Up button on the Firecrest home page is for officers creating a brand new brigade. If your brigade is already on Firecrest, only the invite link your officer gives you will join you to the right place — using the public sign-up form by mistake creates an empty, unrelated department.

Step 2: fill in your details

  • Full Name — as you want it shown on reports and attendance.
  • Email — a real address you have access to. You will need to verify it.
  • Password — minimum 8 characters. Used for logging into the website.

Click Create Account.

Step 3: wait for approval

After registering you see an Account Pending Approval screen. A department officer will see you in their pending list and approve you. You will receive an email when that happens.

If it's been more than a day or two, give your officer a nudge — they may have missed the notification.

Step 4: verify your email

You will receive an email from Firecrest with a verify your email link. Click it. Until you do, a yellow banner reminds you on every page. There is a Resend verification email link in the banner if the original got lost.

Step 5: set your PIN

The first time you log in, you are redirected to the Set Up Your PIN page. Pick a short numeric PIN.

What is the PIN for?

Your PIN is only used when scanning a session QR code to record attendance. It is deliberately short so it's easy to enter on a phone in the field.

Your password is what you use to log into the website. The two are independent — changing one does not change the other.

You can change your PIN any time from My Profile → Change PIN.

Updating your profile

From My Profile (top-right menu) you can:

  • Change your full name and email address. Changing your email triggers a new verification — the new address must be verified before further use.
  • Change your password (you will be asked for the current one first).
  • Change your PIN via the Change PIN button.
  • View the qualifications you hold and add new ones from the available list.
  • Toggle email notifications. Two preferences are available:
    • Email me when my attendance is recorded — confirmation when a scan or officer entry adds attendance for you.
    • Email me if my attendance is rejected by an officer — heads-up if a flagged record of yours is deleted on review.

Your rank, status, and role are managed by an officer — you cannot change them yourself.

Logging in afterward

Once your account is approved and your PIN is set, head to the Firecrest home page and click Sign In. Enter your email and password and you're in. By default your login persists for 30 days, so you should rarely need to log in again on the same device.

Forgotten your password? Click the Forgot password? link on the Sign In page and Firecrest will email you a reset link (valid for 12 hours).

To log out, click your name in the top-right corner and choose Logout.