Skip to content

Attending training

Recording your attendance at a training session is a thirty-second job: scan the QR code your officer displays, confirm your name, enter your PIN.

The QR scan flow

  1. Find the QR code. At the start of the session your officer will display the session QR — usually on a phone, tablet, or a printed sheet near the sign-in table.

    Screenshot: Session QR code displayed on a tablet

  2. Scan with your phone camera. Open the camera app, point at the QR. A notification appears with the Firecrest link. Tap it.

  3. Confirm your name.

    • If you are already logged in to Firecrest on your phone, your name is shown as static text. Skip to the next step.
    • If you are not logged in, pick your name from the dropdown.

  4. Enter your PIN (only if you were not already logged in). This is the numeric PIN you set when you first joined Firecrest — not your password.

  5. (Optional) leave feedback — there is a textarea where you can drop a quick anonymous comment about the session. Your officer can see all the feedback for the session, but it is not linked to your name.

  6. Tap "Record My Attendance". You'll see a green tick page on success. Your hours are now logged against every SMP linked to the session that you hold the matching qualification for.

You should also receive a confirmation email shortly after — unless you have turned those off in My Profile.

When attendance is refused

If the scan can't be recorded, you will see a red cross page with a reason. Possible reasons:

You see What to do
Session has not started yet You scanned too early. Wait until the official start time and scan again.
This QR code has expired The 24-hour window has passed. Ask your officer to record you manually.
Attendance already recorded You already scanned in earlier — no action needed.
You do not have the required qualification This session needs a qualification you haven't been assigned. Ask your officer about it.
Wrong department Your account belongs to a different brigade. You can't attend cross-brigade like this.
Invalid name or PIN Try again. If you have forgotten your PIN, ask your officer to reset it.

Forgot your phone? No signal?

Just ask the officer to record your attendance manually. They can add you from the session detail page on their end, and you will receive the same confirmation email afterward.

Scanning late

You can scan the QR up to 24 hours after the session start. After that, the QR expires and you'll need an officer to add you manually.

Even within 24 hours, scanning significantly after the session ends will flag your attendance record. The record still goes in, but your officer is prompted to review it. They'll either:

  • Approve — clears the flag, attendance stays
  • Reject — deletes the record (with a confirmation prompt)

If you genuinely couldn't scan during the session (e.g. you arrived late, lost signal), let your officer know so they don't reject it.

Incident attendance

Incidents — real callouts — do not have a QR code. Your officer adds attendance manually after the event. You should still receive a confirmation email when this happens.