Getting started

Firecrest is multi-tenant: every fire brigade is its own department. A department is created the first time an officer registers; everyone else joins via an invite link.

The path you follow depends on whether you are the first officer standing up a new department, or a member joining a department that is already on Firecrest.

I am setting up a new brigadeI am joining an existing brigade

1. Go to the Firecrest landing page and click Register.

   

2. Fill in your department name (e.g. River Valley Rural Fire Brigade) and a short URL slug (e.g. river-valley-rfb). The slug is suggested automatically from the department name — you can edit it. Lowercase letters, numbers and hyphens only.

3. Enter your own full name, email address and a password. You will be the first officer of the new department.

4. Click Create Department. You are taken to the PIN setup page.

5. Choose a PIN (numeric). Your PIN is separate from your password — it is what you tap into a mobile phone to record attendance at training when scanning a session QR code.

6. Verify your email address by clicking the link sent to the address you registered. Until you verify, a yellow banner reminds you on every page.

7. You are now in the app. Head to Department Settings to set your timezone, grab your invite link, and send invitations to your members.

Where to go next

Once you have a few members, set up Qualifications and SMPs, then create your first Training Session.

1. Your officer will send you an invite link — either by email or as a printed QR code at the station.

2. Open the link. You will see the Join Brigade Name form.

   

3. Enter your full name, email address and a password. Click Create Account.

4. You will see an Account Pending Approval screen — this is normal. A department officer will see you in their pending list and approve you. You will receive an email when that happens.

5. After approval, log in. You will be taken to the PIN setup page. Choose a short numeric PIN — this is what you tap in when scanning a QR code to record attendance.

6. Verify your email address by clicking the link Firecrest sent you on registration.

Use the invite link, not the public sign-up form

The Sign Up button on the Firecrest home page is for officers starting a brand new brigade. If you're joining an existing brigade, only the invite link from your officer will get you to the right place — using the public sign-up form by mistake creates an empty, unrelated department.

After registration

Whether you are an officer or a member, every member of Firecrest needs:

• A password — to log in to the website
• A PIN — to record attendance at sessions (a separate, simpler code)
• A verified email — so you receive attendance confirmations, invitations, and qualification-expiry warnings

Both can be changed any time from My Profile.