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Getting started

Firecrest is multi-tenant: every fire brigade is its own department. A department is created the first time an officer registers; everyone else joins via an invite link.

The path you follow depends on whether you are the first officer standing up a new department, or a member joining a department that is already on Firecrest.

  1. Go to the Firecrest landing page and click Register.

    Screenshot: landing page Register button

  2. Fill in your department name (e.g. River Valley Rural Fire Brigade) and a short URL slug (e.g. river-valley-rfb). The slug is suggested automatically from the department name — you can edit it. Lowercase letters, numbers and hyphens only.

  3. Enter your own full name, email address and a password. You will be the first officer of the new department.

  4. Click Create Department. Your department is created and you're taken straight into the app.

  5. Verify your email address by clicking the link sent to the address you registered. Until you verify, a yellow banner reminds you on every page.

  6. Head to Department Settings to set your timezone, grab your invite link, and send invitations to your members.

Follow the setup guide

A Getting Started panel appears in the corner on every page until your department is set up. It walks you through the five essentials — see the Setup guide.

  1. Your officer will send you an invite link — either by email or as a printed QR code at the station.

  2. Open the link. You will see the Join Department Name form.

    Screenshot: join department form

  3. Enter your full name, email address and a password. Click Create Account.

  4. You will see an Account Pending Approval screen — this is normal. A department officer will see you in their pending list and approve you. You will receive an email when that happens.

  5. After approval, log in with your email and password — you're taken straight into the app. Verify your email address by clicking the link Firecrest sent you on registration.

Use the invite link, not the public sign-up form

The Sign Up button on the Firecrest home page is for officers starting a brand new department. If you're joining an existing department, only the invite link from your officer will get you to the right place — using the public sign-up form by mistake creates an empty, unrelated department.

After registration

Whether you are an officer or a member, every member of Firecrest needs:

  • A password — to log in to the website (you must be signed in to record attendance at a session)
  • A verified email — so you receive attendance confirmations, invitations, and qualification-expiry warnings

Your password and email can be changed any time from My Profile.